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¿Empezamos?
HOW PURCHASING WORKS
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Once you have selected that person you want on your video, fill in the data form so that you can configure the video according to your needs. Proceed then with the payment. You will receive a purchase confirmation email.
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The chosen uniquen person prepares and records your personalized video message following your instructions. Try to be as precise as possible.
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We keep you informed at all times via email. You can also monitor in "My account" your order status.
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The seller has up to 7 days to make the video.
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Once it is available, you just have to download it. Now is yours!
Tips for requesting a video
Be clear and specific when detailing what you need on your personalized video message. Provide all the necessary data in the Instructions section; Recipient's name (if applicable), reason for the video and other relevant details. Avoid asking the video creator to say or do something controversial that does not follow our policies.
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FAQs - Vídeos Personalizados
Yes, as long as the protagonist has not indicated otherwise. You can neither modify it, edit it, monetize it, nor mix it with others and you must not remove the uniquen watermark when publishing it. We would love it if when you publish it on social networks you mention us at @uniquen_es!
No, that would be against the rules. What you can do is to share the link to our website, where you purchased it, so they can get a new video according to their needs. As you have already seen, the process is very easy!
YES it is possible to cancel your personalized video once requested, as long as the uniquen person to whom you have ordered it has not filmed it yet and no more than 7days have passed since purchase. Even if the uniquen person has already filmed the video (although it has not been uploaded to the platform yet) and it is not uploaded within 48 hours of your refund request, you will get a full refund.
Contact us through the Customer Service form on the Support page (Support link), tell us who you are looking for and we will try to find solutions or alternatives.
